Terms of service

OVERVIEW

Welcome to Olandia Pets! The terms "we," "us," and "our" refer to Olandia Pets. Olandia Pets operates this store and website, including all related information, content, and tools to provide you, the customer, with the best possible shopping experience (the "Services"). Our store is hosted on the Shopify platform. By visiting our site or purchasing something from us, you agree to these "Terms of Service." Please read them carefully before using the website. By using our Services, you also agree to our Privacy Policy.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these terms, you confirm that you are of legal age (at least 18 years old). You are responsible for ensuring that the information you provide during purchase (email, billing address, and payment information) is accurate and up to date. You are solely responsible for maintaining the security of your login information.

SECTION 2 – OUR PRODUCTS

We do our best to display product colors and details as accurately as possible. Please note that color reproduction may vary depending on your screen. We reserve the right to change product descriptions or discontinue products without notice.

SECTION 3 – ORDERS AND SALES

An order is binding once it has been confirmed by us. We reserve the right to refuse or limit orders, for example, in cases where resale for commercial purposes is suspected. Purchases made at Olandia Pets are intended for private household use.

SECTION 4 – PRICING AND BILLING

All prices in the online store are stated in Norwegian Kroner (NOK) and include Value Added Tax (VAT) in accordance with Norwegian law, unless otherwise specified. Shipping costs are additional and specified at checkout. We reserve the right to change prices without notice due to market changes or pricing errors. Current shipping rates and fees for unclaimed packages can be found at any time under our Shipping Policy.

SECTION 5 – SHIPPING AND DELIVERY

We deliver products to the carrier as quickly as possible. Stated delivery times are estimates. Risk of loss or damage passes to the customer once the item has been delivered according to the chosen shipping method.

SECTION 6 – INTELLECTUAL PROPERTY

All content on this website, including text, images, logos, product names, and designs, belongs to Olandia Pets or our partners and is protected by Norwegian copyright and trademark laws. Content may not be copied or used for commercial purposes without our written consent.

SECTION 7 – RIGHT OF WITHDRAWAL AND RETURNS

Your rights for returns and exchanges are governed by the Right of Withdrawal Act (Angrerettloven). Please see our Return Policy for detailed information on how to cancel a purchase. In addition to the right of withdrawal, you have a right to claim under the Consumer Purchases Act (Forbrukerkjøpsloven) in the event of product defects or flaws.

SECTION 8 – DISCLAIMER AND LIMITATION OF LIABILITY

We strive to ensure the website is always available and error-free, but we cannot guarantee that the service will be uninterrupted or secure. Olandia Pets is not liable for indirect losses or damages resulting from the use of our products or services, unless otherwise required by mandatory Norwegian law.

SECTION 9 – PRIVACY

Your security is important to us. All personal data is handled in accordance with our Privacy Policy and applicable data protection legislation (GDPR).

SECTION 10 – CHANGES TO TERMS

We reserve the right to update or change these terms at any time. The most recent version will always be available on this page. In the event of significant changes, we will provide notice on the website.

SECTION 11 – GOVERNING LAW AND DISPUTES

These terms shall be interpreted and governed in accordance with Norwegian law. Any disputes that cannot be resolved amicably shall be settled by Norwegian courts, with Oslo District Court (Oslo tingrett) as the legal venue.